Omg...That reminds me...I wash my hands ALOT at work. As well as deal with cleaning and laundry chemicals. I forget to put lotion on and i get severe dry, cracked fingertips. Which is an issue because im on heavy blood thinners. So my fingers regularly start bleeding from dryness. My boss brought me in several heavy duty moisturizers to help. To remember to put some on, i have a huge note, right above where theyre sitting, that says in all caps...IT PUTS THE LOTION ON ITS SKIN. Haha!
I have several of these. Ive had to wiggle and push down on the intake alot, because it doesnt always want to seat correctly. Sometimes ive had to pull it up and almost off, to reseat it.
This is sweet. I looove good, happy guest situations! I had a guest last night, whos wife called ahead from another state, and needed a room for her husband, kid, and grandkids. It was pretty late. After i made the reservation, she just went on and on about how helpful i was. When her husband finally came, i got them all checked in, and as they were headed to their room, the guy leans in and says..."My wife told me how wonderful you were, and told me to just wait till i meet you. That you were amazing."..."Well she was right." When i tell you my heart about burst. Such an amazing feeling to have a positive impact. It totally outweighs the bad, by a mile!
Yes! I have a regular that I see 4 days a week. His wife always calls it in for him. I even have her email memorized for her rewards account. She tells me all about her new baby and he shows me pictures! I love having that rapport with them!
i can't speak for the front desk, but as a picky annoying guest the best way imho is to make a small personal connection before you arrive, i call ahead and say my name is x, i have a booking for this night, i'm coming to x town for the first time and i'm so excited, or i'm coming for x special occasion (i say something positive about my reason for coming), is it possible to request a [whatever request you have, in my case i ask for something like top floor corner because i'm a light sleeper], sometimes they say sure, sometimes they say oh that's a more expensive category of room then i ask about how much an upgrade costs etc. i'm polite and friendly when i ask, i also try not to call at peak check-in/check out times. generally get pretty nice rooms even if i don't always get the exact room i want.
I had a guy that absolutely refused to write down a license plate, a make, model, anything o his registration. He kept telling me i didnt need it. Repeating that for HIS safety, i didnt need it! I told him ok so when your car isnt there in the morning, its because i had it towed, as it didnt belong to anyone registered at our property. He eventually wrote the make and model down, but refused to tell me a color, and threw the pen down. I just looked him in the eye, walked out from behind the desk, past him, looked out the front doors of the hotel at his car parked under our check in awning, and wrote the license plate down myself. The look of shock was invigorating. He was with a CLC group. Im SO glad we dont do CLC anymore!
I wish my property could say the same. Some of my CLC regulars are awesome, others like smoking in rooms and what not. And no matter how many fees we slap on their incidentals they just come back
We had been with them for years. It came time to renew our contract, and their terms changed. The terms were so ridiculous that we would almost be losing money. Thats when the owner said NOPE. Luckily our place really wasnt dependent on CLC reservations. Now, i wish we could do the same with ALOT of third parties! Lol. Now that Google has advanced and their advertising has become more prevalent, otas are really becoming obsolete. If only!
Thats crazy. Ours uses the same server as our website, so there just isnt discrepancies. But, like i said, some hotels may use different systems. No matter what though, the front desk should have a support contact for whoever runs their server, on Sky pe or an im of some sort, that they can message. There should also be a reservations department for their site. Unfortunately, if it doesnt show up on the front desk end, and the things listed above, arent an option, theyre really limited on what they can do. Especially if theyre fully booked. They cant even do a refund if no information shows up on their end for the reservation.
My family has a certain kind of luck, not major things but just little Murphy’s law things- the wagon I buy will only have 3 wheels in the box, my hotel reservation will be magically canceled, the internet cable going to my house will burn 3 times in a single year, the legs on the chair I’m sitting on will collapse under the weight of my 120 lb body … so it’s probably just my special luck
Sounds about like me. My issue is im clumsy as hell. I can injure myself on the most ridiculous things. So i feel ya! I will be wishing you better luck!
I used to work at a lumberyard. I was the only girl there, besides the office gal. Some regular, old, customer comes in and is talking to me about siding, when he just abruptly stops, and wipes his hand all the way down the front of my chest. Literally touching both breasts. When i immediately backed up and agrily smacked his hand away, he got all defensive telling me i had sawdust on my chest. IDGAF if theres a spider running down my front! You dont do that shit! Let my boss know, and he said, "Yeah, hes just old." I let my boss know that if anyone ever does something like that again, theres going to be issues. It had nothing to do with age. You could tell he did it on purpose because of how he was always joking with my male coworkers about women. This was around 2010 or so. Believe it ir not, it took me well over two years to have some older customers even trust what i was doing, just because i was a girl, and there had never been a girl working sales at that store before me. I cant tell you how many "wood" jokes i heard. Hindsight is always 20/20 though, and i shouldn't have took as much crap as i did.
Yes! Yes! Yes! One that is late by 15 minutes to two hours minimum. Every single day. One who calls off more than they work. One who sleeps through the shift. One who is abrasive to customers. One who will not do anything unless they can do it from a chair. All the same coworker. I could go on too. There have been many opportunities to replace this person. Not one ever taken. I dont get it.
We are behind a very very popular bar that hosts some large events sometimes. There had been an unwritten agreement when the bar was opened, that their patrons couldnt park in our lot unless they asked for permission.
This reminds me of GTOger's videos on YouTube. Pre-COVID, he had a tech business in a location near a bunch of entertainment venues. His parking lot was private, and reserved for business customers 24/7, but people still parked there and ended up getting towed regularly.
I agree they don't need to be rude, but this is worse than asking for their Instagram password. Your backup method is probably also illegal depending where you are and 100% against PCI DSS. You can check him in and ask him to come back when the system is up. Or that you are gonna come to him when he can come back. They have a booking so most likely they will be fine and it is not their fault your system is down. Your risk is lower than his and you should take the risk, not the customer.
Not illegal at all here. From the PcI DSS website..."If you’re still storing paper documents that contain credit card numbers, make sure they’re always locked in a secure place like a safe or file drawer when not in use. One of the biggest mistakes you or your workers may make is manually recording credit card numbers on paper and storing them insecurely. Credit card information is private and should only be used during the transaction.
From same page, a few rows up: Regardless, writing credit card information on paper is one of the riskiest and most insecure methods of storing credit card information. It also does not comply with PCI compliance standards.
It does not say it doesnt comply. It says it is only in compliance if it is stored securely. It does say it not the best way to do it, but it is allowed. They know what they are required to do. I understand your point though. I do. Business in general, does not just stop when there are electronic failures. These are companies that have been running for decades, with very firm understanding of what is and isnt allowed or compliant in every conceivable scenario. My only issue was the rudeness. Bottom line. I understand every bit of what your saying. I even agree it isnt the best method, but there are ways of voicing concerns that dont involve being rude. There are people way above me that these concerns can be brought to.
I’ve come to the conclusion that every front desk worker needs to keep an air horn close by. Whenever a customer gets obnoxious-on the phone or in person, just fire it up.
We have a guy that leaves a Google review once a month like “x days - still no refund” with one of our corporate case numbers. He booked a room 3rd party and never showed up for it, then called a week later demanding a refund. He wasn’t happy that neither us nor the 3rd party will willing to offer one.
It doesnt matter how serious we are about not smoking. As its illegal in ALL hotels in my state, period. We charge a very hefty fee for smoking in our rooms. Unfortunately, some people dont care. If caught, they are evicted and charged. If we find out afterwards, they are charged. The attitude of some of these people is...Im just traveling through and probably never going to see these people again. So why should i care. Its one of the very important reasons we require a valid credit card at check in. Its the same way with people sneaking pets into non pet rooms. Unless you can catch it while theyre there, the act is already done, and its nearly impossible to catch it every time it happens.
Omg...That reminds me...I wash my hands ALOT at work. As well as deal with cleaning and laundry chemicals. I forget to put lotion on and i get severe dry, cracked fingertips. Which is an issue because im on heavy blood thinners. So my fingers regularly start bleeding from dryness. My boss brought me in several heavy duty moisturizers to help. To remember to put some on, i have a huge note, right above where theyre sitting, that says in all caps...IT PUTS THE LOTION ON ITS SKIN. Haha!
I have several of these. Ive had to wiggle and push down on the intake alot, because it doesnt always want to seat correctly. Sometimes ive had to pull it up and almost off, to reseat it.
This is sweet. I looove good, happy guest situations! I had a guest last night, whos wife called ahead from another state, and needed a room for her husband, kid, and grandkids. It was pretty late. After i made the reservation, she just went on and on about how helpful i was. When her husband finally came, i got them all checked in, and as they were headed to their room, the guy leans in and says..."My wife told me how wonderful you were, and told me to just wait till i meet you. That you were amazing."..."Well she was right." When i tell you my heart about burst. Such an amazing feeling to have a positive impact. It totally outweighs the bad, by a mile!
Yes! I have a regular that I see 4 days a week. His wife always calls it in for him. I even have her email memorized for her rewards account. She tells me all about her new baby and he shows me pictures! I love having that rapport with them!
I love this. These are things i keep in mind when i have the most awful guests.
i can't speak for the front desk, but as a picky annoying guest the best way imho is to make a small personal connection before you arrive, i call ahead and say my name is x, i have a booking for this night, i'm coming to x town for the first time and i'm so excited, or i'm coming for x special occasion (i say something positive about my reason for coming), is it possible to request a [whatever request you have, in my case i ask for something like top floor corner because i'm a light sleeper], sometimes they say sure, sometimes they say oh that's a more expensive category of room then i ask about how much an upgrade costs etc. i'm polite and friendly when i ask, i also try not to call at peak check-in/check out times. generally get pretty nice rooms even if i don't always get the exact room i want.
We love guests like you!
I had a guy that absolutely refused to write down a license plate, a make, model, anything o his registration. He kept telling me i didnt need it. Repeating that for HIS safety, i didnt need it! I told him ok so when your car isnt there in the morning, its because i had it towed, as it didnt belong to anyone registered at our property. He eventually wrote the make and model down, but refused to tell me a color, and threw the pen down. I just looked him in the eye, walked out from behind the desk, past him, looked out the front doors of the hotel at his car parked under our check in awning, and wrote the license plate down myself. The look of shock was invigorating. He was with a CLC group. Im SO glad we dont do CLC anymore!
I wish my property could say the same. Some of my CLC regulars are awesome, others like smoking in rooms and what not. And no matter how many fees we slap on their incidentals they just come back
We had been with them for years. It came time to renew our contract, and their terms changed. The terms were so ridiculous that we would almost be losing money. Thats when the owner said NOPE. Luckily our place really wasnt dependent on CLC reservations. Now, i wish we could do the same with ALOT of third parties! Lol. Now that Google has advanced and their advertising has become more prevalent, otas are really becoming obsolete. If only!
It was the actual hotel’s website!
Thats crazy. Ours uses the same server as our website, so there just isnt discrepancies. But, like i said, some hotels may use different systems. No matter what though, the front desk should have a support contact for whoever runs their server, on Sky pe or an im of some sort, that they can message. There should also be a reservations department for their site. Unfortunately, if it doesnt show up on the front desk end, and the things listed above, arent an option, theyre really limited on what they can do. Especially if theyre fully booked. They cant even do a refund if no information shows up on their end for the reservation.
My family has a certain kind of luck, not major things but just little Murphy’s law things- the wagon I buy will only have 3 wheels in the box, my hotel reservation will be magically canceled, the internet cable going to my house will burn 3 times in a single year, the legs on the chair I’m sitting on will collapse under the weight of my 120 lb body … so it’s probably just my special luck
Sounds about like me. My issue is im clumsy as hell. I can injure myself on the most ridiculous things. So i feel ya! I will be wishing you better luck!
Dammit Janet!
I was literally just going to say it!
Formula: $349.00+2.25= is this your formula?
I actually spoke wrong before. Its a state hotel tax and a $2 city access tax.
No. We dont calculate the hotel tax at all. Its a pre set amount. The state sets it. City tax is always the same. $2.
Im sooooo glad we dumped CLC!
Coherent water. As compared to incoherent water. I like to know what my water is going on about.
I used to work at a lumberyard. I was the only girl there, besides the office gal. Some regular, old, customer comes in and is talking to me about siding, when he just abruptly stops, and wipes his hand all the way down the front of my chest. Literally touching both breasts. When i immediately backed up and agrily smacked his hand away, he got all defensive telling me i had sawdust on my chest. IDGAF if theres a spider running down my front! You dont do that shit! Let my boss know, and he said, "Yeah, hes just old." I let my boss know that if anyone ever does something like that again, theres going to be issues. It had nothing to do with age. You could tell he did it on purpose because of how he was always joking with my male coworkers about women. This was around 2010 or so. Believe it ir not, it took me well over two years to have some older customers even trust what i was doing, just because i was a girl, and there had never been a girl working sales at that store before me. I cant tell you how many "wood" jokes i heard. Hindsight is always 20/20 though, and i shouldn't have took as much crap as i did.
We absolutely use ours. Then again, we only have two floors. It saves a huge amount of time though.
There isnt going to be a completely dog free hotel, as service animals will always be allowed.
Yes! Yes! Yes! One that is late by 15 minutes to two hours minimum. Every single day. One who calls off more than they work. One who sleeps through the shift. One who is abrasive to customers. One who will not do anything unless they can do it from a chair. All the same coworker. I could go on too. There have been many opportunities to replace this person. Not one ever taken. I dont get it.
I'll still take money being throw at me over sweaty bra money.
Sweaty boob and waistband money was a nope for me. Bluck.
The gals voice has me wanting to stick ice picks into my ear drums. Its a mix of Valley Girl and Sid the Sloth that shouldnt be humanly possible.
We are behind a very very popular bar that hosts some large events sometimes. There had been an unwritten agreement when the bar was opened, that their patrons couldnt park in our lot unless they asked for permission.
This reminds me of GTOger's videos on YouTube. Pre-COVID, he had a tech business in a location near a bunch of entertainment venues. His parking lot was private, and reserved for business customers 24/7, but people still parked there and ended up getting towed regularly.
Ive seen these!! Theres also the guy that has people blocking his drivway in an alleyway. Its an ongoing struggle!
I agree they don't need to be rude, but this is worse than asking for their Instagram password. Your backup method is probably also illegal depending where you are and 100% against PCI DSS. You can check him in and ask him to come back when the system is up. Or that you are gonna come to him when he can come back. They have a booking so most likely they will be fine and it is not their fault your system is down. Your risk is lower than his and you should take the risk, not the customer.
Not illegal at all here. From the PcI DSS website..."If you’re still storing paper documents that contain credit card numbers, make sure they’re always locked in a secure place like a safe or file drawer when not in use. One of the biggest mistakes you or your workers may make is manually recording credit card numbers on paper and storing them insecurely. Credit card information is private and should only be used during the transaction.
From same page, a few rows up: Regardless, writing credit card information on paper is one of the riskiest and most insecure methods of storing credit card information. It also does not comply with PCI compliance standards.
It does not say it doesnt comply. It says it is only in compliance if it is stored securely. It does say it not the best way to do it, but it is allowed. They know what they are required to do. I understand your point though. I do. Business in general, does not just stop when there are electronic failures. These are companies that have been running for decades, with very firm understanding of what is and isnt allowed or compliant in every conceivable scenario. My only issue was the rudeness. Bottom line. I understand every bit of what your saying. I even agree it isnt the best method, but there are ways of voicing concerns that dont involve being rude. There are people way above me that these concerns can be brought to.
I love my skittle skrimp! Ive had the coolest colors and most amazing patterns cone out. Super bright and vibrant too!
This speaks to my trauma from working at the 5,280 room Gaylord. Thought this was tales from the front desk.
I seen this! Haha!
I have it in my axolotl tank. Love it!
He ate the real security and hes still hungry.
And at will is everyone except Montana. Cows aren't people, so it's everyone that works in an at will state
Lol. Cows.
I’ve come to the conclusion that every front desk worker needs to keep an air horn close by. Whenever a customer gets obnoxious-on the phone or in person, just fire it up.
Omg. I love you. Haha!
We have a guy that leaves a Google review once a month like “x days - still no refund” with one of our corporate case numbers. He booked a room 3rd party and never showed up for it, then called a week later demanding a refund. He wasn’t happy that neither us nor the 3rd party will willing to offer one.
Thats crazy! Thats when some passive aggressive responses to the review, so everyone can see that hes a loon, come in really handy. Lol.
It doesnt matter how serious we are about not smoking. As its illegal in ALL hotels in my state, period. We charge a very hefty fee for smoking in our rooms. Unfortunately, some people dont care. If caught, they are evicted and charged. If we find out afterwards, they are charged. The attitude of some of these people is...Im just traveling through and probably never going to see these people again. So why should i care. Its one of the very important reasons we require a valid credit card at check in. Its the same way with people sneaking pets into non pet rooms. Unless you can catch it while theyre there, the act is already done, and its nearly impossible to catch it every time it happens.
Smokers are disgusting and selfish. What state is this totally illegal in hotels? This should be across the board, across the world.
Montana. Illegal anywhere the public can gather. Restaurants, hotels, bars..